Return Policy & Shipping
At Biocentric Health all of our customers are protected by a 90 day satisfaction guarantee. If for any reason you are not completely satisfied with your product, just contact our customer care team before sending your return to obtain a return merchandise authorization number (RMA).
Our customer care agents are waiting to help you - 1-877-880-7800.
An RMA number ensures that you are credited promptly for the purchase price of your product as soon as our facility receives your return.
Don’t feel like talking on the phone? E-mail us - [email protected]
Biocentric Health offers free shipping to our customers on orders over $100.00 - we ship all orders through the trusted United States Postal Service. All orders are trackable on their website: USPS.com
All shipping costs incurred both in ordering and returning products through Biocentric Health are non-refundable. This means that if you are returning product for a refund, you must cover the cost of shipping your return.
All orders and returns are processed at the same facility for speedy service:
9 Willey Road
Saco, Maine 04072
To receive a refund in a timely manner it is important you contact our customer care team via telephone or e-mail to arrange a return merchandise authorization. If you do not contact customer care, we cannot guarantee a timely refund.
Refunds will only be processed to the same method of payment used to process the order.