Customer Service

You can always contact us to find out about our products, to place an order, find out information out your order, process a return…you name it.  We are here to help you.  Simply call us at 877-880-7800 between the hours of 8am and 8pm Eastern.

There are several pages on our website related to specific issues like how to handle a return or what is our privacy policy.  We are also including some additional information on this page and you can also do a search using our search box at the top of each page.

How to Shop Biocentric Health

Our website is designed to help you find the supplement(s) best suited to meet your health needs. If you have a good idea of which product you need you can simply visit our Products Page and sort through our products by category.

Or if you just want to give us a call at 877-880-7800 our customer support team can assist you in finding the product you are looking for, take your order over the phone, help you order on-line or by mail.

We generally process and ship your items within 24 hours. If you need to make changes to your after you’ve placed your order on our web site, please call us as soon as possible. Once your order has shipped, we will be unable to edit your order.

Our Shopping Cart

The Biocentric Health Shopping Cart is designed to protect your privacy, accuracy of your order and security. All your confidential information is also protected. The following information will help you understand how to add an item to your shopping cart, change the quantity of a product you are ordering, and place your order.

  • Adding Items to the Shopping Cart

    To add any item to your shopping cart, simply click on the “Add To Cart” button when displayed next to a product. If you should change your mind as you shop, you can always remove an item later during the checkout process by clicking on the “Remove” button in your cart.

  • Changing Quantities of an Item

    If you wish to change the quantity of any item(s) in your shopping cart, just type the new quantity in the quantity field for that product while checking out and click on “Refresh” button. You must click on the “Refresh” button in order for the quantity to be updated.

  • Finalizing Your Purchase

    Once you have placed each item you want to purchase in your shopping cart simply click on “Checkout” button to send us your order. You’ll then be prompted to enter your shipping address, billing information and credit card information. We’ll receive your order immediately and will send you an email to confirm that your order has been received.

Enabling Cookies

Our website ( employs cookies to store information between visits to our site. Cookies allow our site to remember information about a visitor from one page to another. Web browsers such as Internet Explorer, Firefox and Safari store cookies so that the browser itself can remember some information and then, on request, pass all that information up to the server. We use cookies to remember your name and the contents of your shopping cart while you are shopping. Cookies also enable us personalize your experience on our website. As do most websites, our website requires the use of cookies. Turning off cookies or disabling the Biocentric Health cookie will prevent you from using our website.

Payment Options

We accept the following major credit cards: Visa, Master Card, American Express, and Discover Card. You may also pay using a check or money order when placing your order by mail.

Tax Policy

We do not charge sales tax.

Order Tracking

You will receive a shipping confirmation email within 24 hours of placing your order (but it usually arrives shortly after your order is placed). This email will provide you with the Order ID number required to locate your order.

You can also verify that your order has been placed and track its status by logging into your account using your email address and password. You may also call use directly to verify the status of your order.

Payment Security

At Biocentric Health we make every effort and take every precaution to protect your personal information. We want you to feel confident and comfortable that your purchase is transacted with the utmost security. We employ the Internet’s strongest security technologies, including Secure Sockets Layer (SSL) required to secure the privacy of your billing information.

Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. Know that in the event of any unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Alternative Ordering Methods

If you would prefer to place your order offline you can place your order over the phone by calling 877-880-7800 or by mailing your order to:

Biocentric Health
405 Western Avenue Suite 77
South Portland, Maine 04106